With our Managed IT Services, we ensure a secure IT infrastructure. We take care of your IT so that you can focus on your business. Benefit from reliable and scalable IT solutions!
Cyber risks, technology mix and resource shortages as drivers for managed services
The IT security situation remains tense: ransomware, DDoS and phishing attacks are on the rise, and professional attackers are exploiting new attack vectors – the BSI continues to classify the situation as worrying. At the same time, a growing mix of hybrid and multi-cloud technologies is increasing the complexity of operations, governance and cost control. Meanwhile, the shortage of skilled workers is tying up valuable capacity in day-to-day operations. Managed services address these three drivers with standardised processes, 24/7 monitoring and incident response, clear SLAs, and predictable, Opex-based costs. This ensures security and establishes reliability. It also creates scope for the strategic development of IT.
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The basics in a nutshell – what IT decision-makers need to know
Managed Services are standardised, recurring IT services provided by an external Managed Service Provider (MSP) based on a service catalogue and contractually agreed SLAs/SLOs. Billing is usually on a monthly basis (OpEx). The scope of services is precisely described and made measurable via KPIs; roles and responsibilities are often defined using a RACI matrix.
The services are predominantly delivered remotely and can run on-premises, in private or public cloud environments. Typical components include monitoring and incident handling, patch and vulnerability management, endpoint and server operations, network operations, security services, backup & recovery, and platform operations (e.g. virtualisation or Kubernetes).
Key advantage: Organisations receive exactly the services they need – with predictable costs and clearly defined service quality. Unlike full outsourcing, control, architectural decisions and key access rights remain within the company; the MSP assumes clearly defined operational responsibility, either on a co-managed or fully managed basis. When selecting an MSP, security/compliance, 24/7 capability, reporting transparency and a clear exit plan should be taken into account.
Definition, services and how it differs from outsourcing
A Managed Service Provider (MSP) offers its customers precisely defined services agreed in advance. The range of managed services can cover a broad spectrum. There is another key advantage in favour of MSPs: unlike traditional outsourcing, no jobs are lost and no specific departments within a company are outsourced.
Your staff are relieved of the burden, no longer have to deal with certain tasks and can concentrate on their core business. At the same time, management and control of your IT remain in your hands.
Stable IT operations, reduced risk and a greater focus on your core business
Seamlessly functioning IT and automated processes form the basis for growth and efficiency. However, in day-to-day operations, there is often a lack of time and capacity to manage operations, security and further development simultaneously. Managed Services provide structured relief and measurable reliability in this area – without relinquishing control.
As a full-service managed service provider, we manage your entire IT infrastructure as part of our managed services: from your on-premises data center and on-site infrastructure down to individual workstations—all for a fixed monthly fee. As an IT systems provider and full-service managed service provider, we have extensive expertise in the following areas:
IT must be adaptable to remain competitive at all times. New technologies and systems are constantly entering the market. With an MSP, all systems and software used in your company are kept up to date. By outsourcing daily IT routines, you have more time to focus on your company’s strategic direction and growth.
Managed Services offer a better alternative for investing in reliable and smoothly functioning IT than having to fix errors or outages yourself later on. With Managed Services, you have better control over your expenses. Your planning becomes more realistic and accurate when you know what to expect at the end of the month. This allows you to avoid sudden overload situations that require the purchase of new hardware and software licenses.
You have the advantage of being able to choose which areas of your IT environment you want to outsource. This way, you don’t have to outsource sensitive company data.
Outsourcing IT is very beneficial for small and medium-sized businesses, as they don’t have to manage the IT infrastructure themselves. This workload can be handled by managed service providers.
CompanyCloud, Azure, and Azure Stack!
Today’s cloud environments must be flexible, powerful, and secure to deliver managed services for complex applications and large workloads quickly, efficiently, and easily. Choosing the right cloud platform is both crucial and challenging. Modern cloud architectures no longer rely on standalone solutions but instead leverage the capabilities of hybrid platforms. By integrating our CompanyCloud with public cloud providers, led by Microsoft Azure, Medialine builds future-proof architectures that meet virtually any requirement thanks to their flexibility and adaptability.
You now define the rules of the game for your managed services yourself. Learn more about our Azure and Azure Stack expertise and our cloud portfolio.
Each of our clients has unique requirements and circumstances. Business areas, organizational structures, in-house IT expertise, and staffing levels vary significantly from company to company. That’s why a tailored approach is key! We tailor our offerings and services to perfectly match your needs. It’s entirely up to you how many and which services you want to use—as well as whether you prefer to operate certain services on-premises yourself or utilize them as managed services.
Rely on our expertise and years of experience in the field of managed services. Together with you, we’ll identify opportunities for utilizing IT services within your organization and guarantee a solution tailored to your needs.
If needed, we enhance the benefits of our CompanyCloud with the extensive capabilities of Microsoft Azure. Thanks to our expertise in Azure Stack and Azure HCI, as well as the agnostic architecture of our cloud services, you gain maximum flexibility and meet even the highest performance demands. Through seamless application porting, we provide highly scalable cloud storage for structured and unstructured data as well as large-scale data projects at the touch of a button. Analytics services enable real-time analytics, big data analytics, machine learning, business intelligence, and Internet of Things (IoT) solutions that allow users to collect, monitor, and analyze data. For example, large volumes of data can first be processed in a production-ready environment via Azure Stack and then moved to the private or public cloud, while security-critical data and applications are always managed with the highest level of security within the private IT environment in this hybrid scenario.
Managed services are standardized, recurring IT services delivered by an external managed service provider according to a clearly defined scope of work and measurable SLAs or SLOs. Billing is typically monthly and Opex-based.
Managed services are especially relevant because companies are facing rising cyber risks, increasing IT complexity due to hybrid and multi-cloud, and a shortage of skilled workers. Standardized operations, monitoring, incident response, and clearly defined service levels provide relief and reliability.
Managed services cover the ongoing operation of clearly defined IT areas according to agreed service levels. Outsourcing hands over entire functions or areas of responsibility to an external provider. Professional services, by contrast, are project-based or advisory engagements delivered for a limited period.
Co-managed is suitable for companies that want to selectively relieve their internal IT and hand over specific operational tasks to a managed service provider. Fully managed is suitable when defined IT environments are to be taken over end-to-end, including operation, monitoring, and support. Key factors include criticality, 24/7 requirements, internal know-how, and compliance requirements.
Typical managed services include monitoring and incident handling, patch and vulnerability management, endpoint and server operations, network operations, security services, backup and recovery, disaster recovery, as well as cloud and platform operations, e.g., for virtualization, Kubernetes, or SAP Basis.
Managed services support running workloads in private clouds, company clouds, public clouds, and on-premises environments. This allows applications to be placed and reliably operated according to cost, performance, latency, and compliance requirements.
Co-Managed or Full-Managed – We’ve got you covered!
Would you like to find out which managed services best suit your needs or ask specific questions? The quickest way to get a customized managed services proposal is through the contact form.
Visit also the other areas of our portfolio - All our services are also available as managed service!
