Support
The Medialine Helpdesk - Your direct line to us
Please note the subdivision of our Medialine Support according to our business areas:
Business area
- Infrastructure
- Datacenter
- Endpoint
- Security
- Networking
- Cloud Solutions
You find here:
- Ticket system for central management of your requests, projects and support cases
- Cloud Status Monitor for monitoring our Cloud & Managed Services services
- Hosted Services links to your portal
- Remote maintenance downloads for support access to your systems
- Form download to place a service order
Hours of Service
Mo-Fr 7:00 a.m. to 6:00 p.m.
24/7 On-call service with upstream call center for cloud services
Languages
German / EN
Phone
+49611-9881670-89
+496751-85378-80
Business area
- Confluence & Jira
- Mesonic Winline
- CAS Genesis
- ELO Digital Office
- Boxxer
- Cobra
Hours of Service
Mo-Fr 8:00 a.m. to 5:00 p.m.
Languages
German / EN / RO
Phone
+49611-9881670-50
+40786-877-133
Business area
- Microsoft Teams
- ITK VoiceSolution
- Telephony & IT
- ITK Audio & Video Solution
- SIP Trunk & Lines
Hours of Service
Mon-Fri 8:00 a.m. to 5:00 p.m.
24/7 on-call service with upstream call center
Languages
German / EN
Phone
+491805-002858500
Notice: Please use our helpdesk if possible. By entering your ticket directly, we save time and you can track the status of your issue at any time.
All important info at a glance
- Via phone
+49 (6751) 85378-0
- Via e-mail
Online request
- Service Helpdesk
Support area
- Login for customers
Check cloud status
