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Unified Communications

The choice of communication channels must fit one thing above all: your company. We offer you the selection and integration of various applications for your personal solution of Voice Communication or Unified Communications & Collaboration (UCC). With intelligent telephone systems, computer telephony integration (CTI), presence management and instant messaging, you can make communication in your company more effective. They optimize the workflow of your employees by minimizing errors, facilitating recurring activities and simplifying collaboration within the team and across company boundaries with business partners - whether via conference call, cloud-based telephony or video conferencing. As an IT system house with many years of experience, we support you in integrating and operating the right communications solution. 

Networked communication - your advantages at a glance

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Your communication channels centrally organized - for maximum efficiency

With UC solutions, you benefit from a platform for the central organization of all communication channels, end devices, voice networks and IT processes in your company. All-IP sets new standards in IP technology and makes your communications more flexible and efficient by simplifying installation, operation and maintenance.

 

Communicate the way that suits you with Medialine AG!

Modern business communication requires a variety of channels such as mail traffic, cloud telephony, voice-over-IP telephony (VoIP) or video conferencing. But despite numerous tools, it is often difficult to organize communication with employees, customers and partners across different locations in an optimal way. Unified Communication (UC) integrates all of a company's communication channels into a single platform. Your data and voice networks, end devices, communication channels, and IT and process applications are combined into a holistic communication environment and offered to the user on an easy-to-use interface. Unified Communication enables you to increase the accessibility of communication participants and thus accelerates your business processes. 

Our UC solutions and modules at a glance:

ITK Voice Solution: Telephony from the Cloud - scalable, flexible, reliable

With the ITK Voice Solution from ITK Communications, we have our own high-performance cloud telephony solution, which we offer companies as a complete telephone service. As an all-in-one solution, it includes the following components and services:

  • The PBX including all necessary end devices and connections
  • CTI, database integration as well as audio and video conferencing
  • Mobile integration and contact center (also via WebRTC)
  • Business intelligence, monitoring and telephony analysis from the cloud

ITK Voice Solution is the customized telephony solution for your company: Location-independent and flexibly scalable, we ensure that your telephony always suits you. Thanks to easy migration, existing telephone systems can also be coupled with products from the cloud. In this way, we ensure cross-company communication based on existing systems and technology from the cloud.

Estos ProCall Enterprise

Estos ProCall Enterprise is a unified communications solution with CTI, presence management, instant messaging and audio/video communication to improve collaboration in companies. The platform enables you to optimize communication beyond previous company boundaries - for example with customers, suppliers and business partners. ProCall is optimized for perfect interaction with existing ICT infrastructure, such as telephone systems, groupware platforms like Lotus Notes, CRM and ERP systems (e.g. Microsoft Dynamics CRM and NAV), specialist applications, Windows Terminal and Citrix servers, and virtual server technologies.

Ferrari OfficeMaster Suite

The OfficeMaster Suite connects the fax, SMS and voicemail channels with your e-mail system. The user data of these otherwise asynchronous services is unified during storage and configuration. In addition, the use of the already existing infrastructure ensures administrative access via already known channels. With OfficeMaster you connect your communication channels to a real unified communications solution.

Medialine AG is your expert for UC solutions

Are you interested in one of our products or do you want to get more information about UC solutions? Request your personal and non-binding consultation here - together we will find out which communication platform fits your company. Thanks to our many years of experience on the international IT market, we have the know-how to select, implement and operate a suitable UC solution for your company. Make communication with employees, customers and partners more effective and benefit from the advantages offered by the individual communication platforms.

Do you not only want to communicate easily, but also collaborate on documents and files with employees and customers via this platform? With our business collaboration solutions, we offer you holistic UCC solutions (Unified Communicaton & Collaboration) that make collaborative work even easier. For more info on this topic, click here.

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Looking for more customized solutions for your business? We'll be happy to support you in optimizing your IT infrastructure - from selection to implementation and configuration. Take a look at our All IP data center solution.

Ready for the workplace of the future with Medialine and All-IP

The switch-off of ISDN has been decided - All-IP is the standard of the future. With Telekom's switch to All-IP, conventional transmission technologies in telecommunications networks, such as PMX connections, are being replaced by the Internet Protocol (IP). Instead of traditional line switching, services such as telephony, mobile communications, and television are thus run uniformly via network protocols in computer networks - and can be accessed flexibly, for example, in the form of Internet telephony or Voice over IP (VoIP). With the help of SIP trunking (Session Initiation Protocol), you even have the option of continuing to use your existing ISDN system after the All-IP switchover, thus saving costs.

If you have already received notice to terminate your ISDN line, there is no need to panic: A switch to All-IP offers a lot of potential, opportunities and benefits. As the core element of the network of the future, IP technology makes your communications easier and more flexible by making them independent of time, location and device - allowing your employees to communicate more efficiently with colleagues around the world. For example, All-Ip significantly reduces installation, operation and maintenance costs when merging voice and data networks on an IP basis. Simple processes allow you to adapt quickly to market developments, ensuring the long-term marketability and business success of your company.

All-IP connection - your benefits at a glance:

  • High flexibility
  • Good scalability
  • Simple self-administration
  • Modular product concepts
  • Remote use (VoIP telephony via SIP trunk)
  • Convergence of fixed and mobile networks
  • Best voice quality with HD Voice
  • Easy integration of new applications

Medialine AG: We support you with your All-IP connection

Depending on the size of your company and the demands you place on your communications, there are different solutions and choices. As a business partner of Deutsche Telekom, we use our comprehensive know-how and many years of experience to ensure the smooth integration of your systems into All-IP. Through our close networking, we accelerate processes for you and support you in applying for and updating connections. We advise you on the choice between the available basic and additional modules and develop an All-IP solution that suits you and your company

Get your free consultation now!

Medialine AG: Your custom-fit communication solution

Whether video conferencing, teleconferencing or cloud-based telephony: we provide manufacturer-independent consulting in the field of digital or cloud-based telephony and develop the perfect communication solution for you, which we integrate precisely into your business processes.

With our subsidiary ITK communications GmbH, we have a highly specialized business unit with extensive industry knowledge, experience and expert know-how. Thanks to many years of cooperation with our manufacturer partners Mitel and Avaya, we can guarantee the reliability and quality of the hardware used.

Request your personal communication solution now!

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