Microsoft Teams as a Phone System

A Fully Integrated Telephony Solution for Your Business

Unify all your communication in a single interface: the new Teams Solution enhances your Microsoft Teams client with powerful telephony features. Use Microsoft Teams as your enterprise phone system and benefit from our natively integrated applications and extensions that make your workday more efficient and seamless.

▶ Implement Teams Telephony ✔

With over 20 years of experience in telecommunications, we understand our customers' specific PBX requirements. That’s why we offer a Teams-based solution that is enhanced with natively integrated software, turning it into a complete communication system.

Extend Microsoft Teams with advanced telephony features like DECT system integration, analog hardware support, contact centers, call recording, operator consoles, monitoring, and more. Our focus also includes seamless integration with CRM, ERP, and other databases.

Telephony via Microsoft Teams

No additional hardware required
Cross-location integration of national & international SIP trunks / numbers
Support for analog endpoints including existing IP & DECT phones
Wide range of native integrations (e.g. contact center, operator console, call recording, etc.)
Simple & flexible pricing model
One point of contact for your entire Teams ecosystem

Overview of Modules and Services

Microsoft Teams Telephony

Use Microsoft Teams as a full-featured phone system. Make calls from your desk or on the go via your existing phone number – including integrated DECT telephony, analog devices, and more!

Globally available
Free internal calls across sites
Make calls under existing provider conditions
Connect external devices
Telephony via mobile app, web & desktop client, and more

Microsoft Teams Contact Center

The integrated contact center with attendant console is the perfect extension for your Microsoft Teams client! Natively embedded, it enables seamless lead management and full coordination of your customer interactions.

Visual workflow editor
Live dashboards
IVRs
Reporting
Auto-attendants
Call forwarding
Integration with CRM, ERP & ticketing tools
Business hours configuration
Text-to-speech functionality, and more

Microsoft Teams Operator Console

Our operator console for Microsoft Teams is the perfect add-on for managing and organizing calls. It serves as an integrated interface to the Teams Contact Center!

Intuitive dashboard
Interactive call queues
Calendar integration
One-click forwarding
CRM integration (compatible with Microsoft Excel)
Search function
Call pick
Contact notes, and more

Microsoft Teams Monitoring

Our comprehensive Teams Monitoring solution delivers real-time, in-depth analysis of your customer interactions. Manage technical and analytical insights for precise performance monitoring.

Reporting & analytics
Intuitive dashboards
Historical reporting
Live monitoring
Device & call quality details
Call statistics & details
Quality trends, and more

Microsoft Teams Interactive Customer Service

Make it easier for your customers to reach you using our interactive customer service tool. Seamlessly integrated into Microsoft Teams, it enables real-time audiovisual communication.

Embedded chat function for websites & apps (including voice & video)
Microsoft Teams as the sole client interface for employees
No additional plugins required

Microsoft Teams SIP Trunk

The Medialine SIP Trunk provides national and international phone connectivity via IP networks, transmitting calls in encrypted data packets. Manage global numbers in a single portal and scale to unlimited concurrent calls in HD voice quality.

Number porting support
Redundant SIP trunks from various carriers
Global service numbers
QoS (Quality of Service) for voice prioritization
Bookable & mergeable international numbers
Cost savings through voice/data network combination

Microsoft Medialine Presence Hub

In your telephony system, call routing depends on users' presence status. If two communication platforms are in use, their statuses must stay synchronized. The Medialine Presence Hub makes this possible — syncing Teams presence status with your PBX system reliably and vendor-independently.

ITK Presence Hub

Benefits of the Medialine Presence Hub:

Bidirectional presence synchronization between Microsoft Teams and PBX

Aggregation of both system statuses
Central SaaS-based solution
No client-side installation required
Real-time updates via notifications – no polling
User-based licensing model, independent of total user count
Compatible with all PBX vendors

XRMFusion

XRMFusion is a powerful tool that displays caller information for inbound calls. It connects easily with Microsoft Dynamics 365 CE and will soon support other CRM systems such as Salesforce and HubSpot.

Go to XRMFusion

Advanced Caller Information: Forget the limitations of native Teams contact info. XRMFusion extends your visibility by displaying rich caller details directly in the Teams interface.
Global Contact Database Integration: IT teams can easily configure global databases, ensuring every team member – regardless of location – has access to key caller information.
Direct CRM Access: With just one click, your team accesses critical CRM data to support more informed, personalized conversations.
Improved Customer Experience: Detailed caller insights help your teams meet customer needs more effectively and deliver better service.
Seamless Microsoft Teams Integration: XRMFusion is fully integrated with Microsoft Teams, providing a familiar interface with enhanced data access.
Instant CRM Insights: Access all relevant customer and prospect details directly during calls.
IT Department Support: Simplify global contact database setup and caller data management.
Premium Customer Service: Empower your teams with detailed caller insights for personalized, efficient support and stronger customer relationships.