XRMFusion

XRMFusion is a powerful tool that displays caller information for inbound calls. It connects easily with Microsoft Dynamics 365 CE and will soon support other CRM systems such as Salesforce and HubSpot.

Go to XRMFusion

• Advanced Caller Information: Forget the limitations of native Teams contact info. XRMFusion extends your visibility by displaying rich caller details directly in the Teams interface.
• Global Contact Database Integration: IT teams can easily configure global databases, ensuring every team member – regardless of location – has access to key caller information.
• Direct CRM Access: With just one click, your team accesses critical CRM data to support more informed, personalized conversations.
• Improved Customer Experience: Detailed caller insights help your teams meet customer needs more effectively and deliver better service.
• Seamless Microsoft Teams Integration: XRMFusion is fully integrated with Microsoft Teams, providing a familiar interface with enhanced data access.
• Instant CRM Insights: Access all relevant customer and prospect details directly during calls.
• IT Department Support: Simplify global contact database setup and caller data management.
• Premium Customer Service: Empower your teams with detailed caller insights for personalized, efficient support and stronger customer relationships.

Visit the Microsoft App Store