openDesk
The sovereign digital work platform for public administration
Table of contents
How can administrations and public institutions work together efficiently without compromising data protection and security? This is exactly where openDesk comes in—a sovereign platform that seamlessly supports existing processes while offering maximum flexibility.
Between aspiration and reality
Why modern administrative IT is often held back
Technological dependencies:
- Lack of freedom of choice due to proprietary platforms
- Long-term cost traps due to licensing models
- Low adaptability to administrative processes
Data protection & control:
- Uncertainty regarding cloud locations
- Difficult GDPR assessment of international providers
- Unclear data sovereignty for sensitive information
Inefficient work processes:
- Information distributed via email, file servers, and specialized procedures
- Media breaks between communication and documentation
- High coordination effort between offices and locations
Discover openDesk as a managed service from the sovereign cloud platform “CompanyCloud.”
With openDesk as a managed service from CompanyCloud, we provide public institutions with a fully managed, sovereign work platform. It is operated exclusively in German data centers and meets the highest standards of security, data protection, and compliance. Our data centers are certified according to DIN EN ISO 9001 and DIN EN ISO/IEC 27001. In addition, we are a partner of the Alliance for Cyber Security and thus meet recognized standards for the secure operation of critical IT infrastructures.
Instead of operating individual components yourself or integrating complex open-source stacks, you can use openDesk ready to use, secure, and scalable—including operation, maintenance, updates, and support by Medialine.
➜ Secure your free consultation now!
Transformation without risk—set the course now!
Your advantages with openDesk as a managed service
Relief for internal IT resources
Reliable, secure operation thanks to an experienced IT partner
Scalable as needed
Predictable costs and transparent service models
Continuous updates, maintenance, and further development
openDesk feature overview
Structured task and process management
Keep track of tasks, processes, and projects at all times. openDesk supports structured administrative work with proven methods such as Kanban views, timelines, and flexible task organization.
Responsibilities, deadlines, and progress can be clearly defined and tracked transparently. Customizable workflows, automatic notifications, and a clear interface facilitate collaboration in day-to-day business and reduce coordination efforts—even for cross-departmental projects.
Secure real-time communication for administrative teams
The integrated chat function enables secure communication via text, voice, and video—directly within openDesk. One-on-one conversations and team channels ensure structured exchange of information, files, and feedback.
The solution is based on the open communication standard Matrix and meets the highest requirements for data protection and digital sovereignty. It has been tested in the public sector and is also suitable for security-critical environments.
Centralized, secure file storage from the government cloud
openDesk provides a government-owned cloud environment for secure access to documents—anytime, anywhere. Files can be synchronized, shared, and collaborated on, while all activities remain transparently traceable.
The solution integrates seamlessly into existing IT structures and supports efficient collaboration across web browsers, desktop applications, and mobile devices.
Collaborative document creation directly in the browser
For collaborative editing of text documents, spreadsheets, and presentations, openDesk offers a full-featured office environment directly in the browser. Multiple users can work on content simultaneously without having to compromise on file compatibility or functionality.
All documents remain securely within your own infrastructure. The solution is based on established open-source technology and is particularly suitable for professional use in public institutions.
Legally compliant email and groupware solution
openDesk integrates powerful email and groupware functions for everyday work in public authorities. Emails, calendars, and contacts can be managed centrally—regardless of whether they are accessed via a browser, mobile devices, or traditional email programs.
Archiving functions, security mechanisms, and legally compliant processing support the requirements of public institutions and ensure reliable, structured communication.
Central user and rights management
Central identity and authorization management ensures that users, roles, and access rights are clearly defined. User accounts can be managed directly within openDesk or linked to existing directory services.
Administrators control access centrally, while users see only an individually configured portal interface with the approved applications after logging in.
Centralized appointment and resource management
The calendar function supports structured planning of appointments, events, and resources. Individual and team calendars, room and resource bookings, and recurring appointments can be organized centrally.
Intelligent reminders and flexible display options help you maintain an overview and coordinate appointments reliably—even across departmental and organizational boundaries.
Central management of internal and external contacts
With integrated contact management, you can keep track of internal and external contacts at all times. Contacts can be centrally maintained, categorized, and synchronized with other applications.
Shared address books create transparency regarding responsibilities, while close integration with email and calendars enables direct communication without media breaks.
Structured notes for secure information gathering
The notes function enables the structured recording and management of information, ideas, and work results. Content can be clearly organized, versioned, and also edited offline.
The application is suitable for both personal notes and for the joint preparation of meetings and projects, and was developed specifically for confident use in government environments.
Holistic project management for administrations
openDesk offers comprehensive functions for classic, agile, and hybrid project management. Projects can be managed throughout their entire life cycle—from planning to implementation.
Gantt charts, boards, and time and cost overviews support transparent project management. The flexible structure allows adaptation to different administrative processes and project sizes.
GDPR-compliant video conferencing without additional software
For digital meetings and workshops, openDesk provides an integrated video conferencing solution that can be used directly in the browser. Video and audio meetings can be supplemented with collaborative tools such as whiteboards.
Interactive event formats are also possible. The solution is GDPR-compliant and enables modern collaboration without dependence on proprietary platforms.
Central knowledge management for organizations
openDesk bundles organizational knowledge in a central, searchable knowledge system. Guidelines, processes, and specialist information can be documented in a structured manner, shared, and developed collaboratively.
Additional functions for visualization and collaborative editing enable efficient knowledge work in real time—fully encrypted and in compliance with data protection regulations.
What our customers say about working with us
Karsten Lippert
The requirements of a professional soccer club are extremely specific. With creative ideas and exceptional commitment, the experts at Medialine helped us to map the special separation between rules and game operations. A novel solution was created specifically for monitoring game day-related components. Thanks to the excellent collaboration with Medialine, there are virtually no limits to what we can do in the area of monitoring. We are confident that this collaboration will go a long way.
Head of ICT & Digitalization
1. FSV Mainz 05 e.V. Mainz
Florian Müller
The collaboration with Medialine AG was straightforward and constructive. The fact that we see ourselves not as customers but as partners makes the project particularly successful. I look forward to further expanding the cooperation!
Operational Manager Cloud & IT Architecture
INNEX GmbH
Why we are the right partner for your digital sovereignty
Transformation with expertise and trust
We are your strategic partner for the digital transformation of public administrations. Our expertise goes far beyond technical implementation.
Our advantages at a glance
- Fast and seamless introduction: Implementation strategies and training concepts to get your team up and running in no time.
- Highest security standards: Developed and optimized for the specific requirements of the public sector.
- Partnership-based collaboration: We understand your challenges and work with you to develop tailor-made solutions.
- Continuous development: Close collaboration with open source communities guarantees constant innovation.
Talk to our experts about openDesk
Whether you have questions about implementation, would like individual advice, or want to learn more about the possibilities of openDesk, our team is happy to help.
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All important info at a glance
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