How Does the Support Process Work?
Table of contents
User support is provided through an integrated ticketing system. Escalation levels are clearly defined, and secure, encrypted access to Level 3 (L3) support from the platform vendor is available. Response times are governed by the standard Service Level Agreement (SLA), which is contractually agreed upon.
All important info at a glance
- Via phone
+49 (6751) 85378-0
- Via e-mail
Online request
- Service Helpdesk
Support area
- Login for customers
Check cloud status
