Our Service Desk has successfully migrated to Jira Cloud

An important milestone for our internal IT team has been reached: Our Service Desk has been successfully migrated to Jira Cloud. As a result, Medialine is now using Jira as a cloud-based platform from Atlassian.

This transition was not a typical software update, but rather a complete platform migration. The primary focus was on successfully transferring our Service Desk to the new cloud environment. This required extensive preparations, technical adjustments, testing, and coordination.

With the successful completion of the migration, the post-migration phase now begins. Over the coming days, the new environment will continue to be monitored and optimized while in operation. With a migration of this magnitude, minor issues may arise—it is crucial that these are systematically documented and addressed.

A big thanks goes out to all colleagues who were involved in the preparation, migration, testing, and coordination. This marks an important step toward a modern and future-proof service desk platform at Medialine.