Our service packages

Flexible, transparent, scalable

We offer three clearly defined support models that can be adapted to your needs and are SLA-based on request:

• Essential: Individual billing at standard price – without SLA (“best effort”)
• Standard: Hotline support and remote maintenance activities during our business hours (Mon.-Fri. 8:00 a.m.-5:00 p.m.), including SLA (response times) and access to 24-hour on-call service (subject to a fee)
• Extended: Hotline support and remote maintenance activities within our extended business hours (Mon-Fri 7:00 a.m.-6:00 p.m.), including extended SLA (increased response times) and access to 24-hour on-call service (subject to a fee)