What is the difference between 1st, 2nd, and 3rd level support?
Table of contents
- 1st level: Support for end users with everyday IT problems.
- 2nd level: Error analysis, system configurations, and support for administrators.
- 3rd level: In-depth specialist analysis for complex infrastructure or software issues.
All important info at a glance
- Via phone
+49 (6751) 85378-0
- Via e-mail
Online request
- Service Helpdesk
Support area
- Login for customers
Check cloud status
