1st, 2nd & 3rd Level Support
Table of contents
Support at all levels
We cover the entire support funnel:
- 1st level: Support for end users and everyday user problems
- 2nd level: Help for administrators, system support, change & incident management
- 3rd level: In-depth expert knowledge for complex infrastructures, access to partner and manufacturer resources
Your advantage: Faster solutions, fewer escalations, shorter downtimes.
All important info at a glance
- Via phone
+49 (6751) 85378-0
- Via e-mail
Online request
- Service Helpdesk
Support area
- Login for customers
Check cloud status
