Help Desk
Remote support or on-site service: Our help desk resolves technical issues immediately. First- and second-level support, user support, and IT emergency service.
IT Service in Heidelberg
Medialine Group – Your Experts for IT Services in Heidelberg
Based in Heidelberg, responsible for your IT: We combine local presence with concentrated IT expertise. Our experts develop fail-safe systems and digital solutions that measurably improve your processes. The result? You focus on your business; we take care of IT that works flawlessly.
Over 2,000 companies trust our IT services in Heidelberg and throughout Germany. Learn more
IT-Services in Heidelberg
IT that works. Secure and reliable.
Your IT service provider and systems integrator in Heidelberg. IT services you can count on.
- IT Consulting & Strategy Consulting
- IT Infrastructure & Hardware
- IT Maintenance & Support
- Managed IT Services
- Cloud Solutions
- IT Security & Cybersecurity
- AI Solutions & Automation
- Communication Solutions
What our IT service offers you
Your IT is in good hands. Reliable. Secure. Available.
- Fail-safe IT: Your IT partner for digital solutions in Heidelberg. Focus on your core business
- Proven expertise: Over 25 years of experience
- Local IT experts—on-site quickly or via remote support. 24/7 support
- Concentrated expertise: Certified IT experts working for you
- Predictable IT costs – Monthly flat rate
- Higher productivity – IT just works
- Comprehensive security – against attacks and data loss
- Future-proof infrastructure – flexible and scalable
What Our Customers Say About Us
Your Local IT Partner – Testimonials from Heidelberg and the Surrounding Area
It was exactly the right decision to work with Medialine to implement our new solution. Just as in our previous collaboration, Medialine supported us in every way—from technical expertise and consulting to implementation—to our complete satisfaction.
Dominik Ostgathe
Head of Corporate Information Technology | vitagroup AG | Mannheim
Our Medialine account manager, Mr. Schult, always leads the way with the same high level of dedication—whether it’s exporting a single laptop to Korea or procuring servers in the six-figure range. As a customer, we feel well taken care of.
Marc Scheede
Head of IT | knoell Germany GmbH | Mannheim
An Overview of Our IT Services in Heidelberg
IT Support & Maintenance
Regular maintenance prevents costly downtime. Preventive system maintenance, updates, and continuous monitoring - guaranteed trouble-free operation.
IT Security & Cybersecurity
Comprehensive Security – ISO 27001 Certified. 24/7 Threat Monitoring, Incident Response, SIEM Services, Vulnerability Management, Compliance, Security Awareness. Your IT security – professionally managed.
IT Infrastructure & Hardware
A solid foundation for your digital infrastructure. PCs, servers, storage, networking, and virtualization ‐ professionally planned, implemented, and supported.
Cloud Services
Comprehensive cloud solutions: On-premises + cloud from our ISO 27001-certified data centers. Private cloud, hybrid cloud, public cloud, IaaS, PaaS. Tailored to your infrastructure.
Managed IT Services
IT outsourcing at a fixed price. Full-service IT as a monthly flat rate - from system monitoring to user support. Predictable IT costs.
Software & Licenses
License management, installation, updates. Volume licensing consulting and Microsoft procurement ‐ legally compliant and cost-effective.
IT Consulting
Digital transformation requires a strategy. Our IT consulting firm develops future-proof IT solutions for your company.
Emergency & Recovery
24/7 emergency service. Disaster recovery and data recovery minimize downtime. Business continuity planning included.
Unified Communications
Integrated communication solutions for modern work. Voice and chatbots, VoIP phone systems, video conferencing, and collaboration tools - seamlessly integrated for efficient team communication.
AI Solutions & Automation
AI Potential Analysis, Intelligent Process Automation, Data Analysis, Machine Learning. Agentic AI, Predictive Analytics – Future-Proof Through Smart Technology.
▶ Meet with our on-site team ✔
Partners we work with
Close partnerships with leading manufacturers enable us to provide you with the best technical support—quickly, competently, and reliably.
Focus Partner
Partner
Heidelberg | Medialine Group
Your Local IT Partner – Implementing Digital Transformation Securely
We’re here for you in Heidelberg. With our comprehensive expertise, we’ll help you digitize your business and protect it from cyber threats—all from a single source. The highest security standards, proven cloud technologies, local contacts, and support from specialized teams of experts.
Branch Manager
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Address
Kurpfalzring 110/1, 69123 Heidelberg
Phone
+49(6751) 85378-0 (Main switchboard)
Hours
Monday through Friday from 8 a.m. to 5 p.m.
Parking
Parking is available directly outside the office.
How to find uns in Heidelberg
About the Heidelberg Location
Heidelberg is a major hub for IT and business in the Rhine-Neckar metropolitan region. The historic university, SRH, DKFZ/EMBL, and the Technology Park provide access to cutting-edge research, tech talent, and a vibrant startup ecosystem. Excellent transportation links (A5/A656, ICE, Frankfurt Airport) and a high quality of life make Heidelberg ideal for digital projects in the SME sector, life sciences, healthcare, and the public sector. Medialine AG will take over the system house business of Heidelberg iT Management GmbH & Co. KG effective June 1, 2026.
Medialine Group
Your strategic IT partner in Heidelberg
Your partner for IT infrastructure and security since 1999. More than 2,000 companies trust us.
- 7 data centers (5 in Germany, 2 in Europe)
- High-performance cloud & hosting services
- 25 locations in Germany and Europe for local support
- Comprehensive support—regional & nationwide
Our IT solutions: Tailored. Transparent. Long-term. Certified to ISO/IEC 27001:2022, ISO 9001:2015, and ISO 14001.
We look forward to hearing from you!
Do you have any questions about our Heidelberg office, or do you need professional expertise to help with IT challenges? If so, please contact us using the form.
All important info at a glance
- Via phone
+49 (6751) 85378-0
- Via e-mail
Online request
- Service Helpdesk
Support area
- Login for customers
Check cloud status
